WORLDWIDE SHIPPING We are proudly Australian owned and operated.

Delivery & Returns

Shipping Rates

To see shipping rates, please select the product and click on "Add to Bag". In your Bag you can set your destination to see delivery cost .

Australia

Australia Delivery within Australia via registered post takes 1-3 business (VIC and NSW), 4-6 business days (other states and country). Express Post within Australia takes 1 business days or 2 for remote areas. Once shipped we will email you a tracking number which can be tracked here

 AIR - Aust Post International

We ship worldwide. (Please note: our International Brand Koalabi Australia will be shipped to North America, South America, UK, Europe and Canada.) We ship via Australia Post Airmail registered, it usually takes 7-10 business days (USA & Asia), 8-12 business days (UK), 10-18 business days (Europe) from time of shipment to arrival. Once shipped we will email you a reference number which may be tracked via your local postal website or by calling your local post. Please note that it may take 10 business days after shipment before you can track this method.

International Air Tracking: track here

Selections:

Shipment number: eg. RQ044411676AU

Destination Country: eg. United Kingdom

Which service: leave as Autodetect Carrier

 

EMS - Express International

We can ship parcels via EMS upon request, all parcels over 2kg are automatically upgraded to EMS/ECI (2-5 business days delivery worldwide) from the day of shipment and has a tracking number: eg. EE123456789AU. Once shipped we will email you a tracking number which can be tracked via: EMS

 

Return and Exchange Policy

All returns must be accompanied by a completed EXCHANGE/REFUND FORM and this must be mailed with the products that are being returned. All products will be assessed by our Quality Control department within 14 days of receipt of the returns.

All exchange requests must be made within 30 days of receipt of the goods. Goods must be unworn and undamaged.

Receipt of goods with the assumption they were a different brand, look or feel does not constitute “not as ordered” and no refunded will be issued.

Standard 3 month manufacturing warranty applies to all our products provided that they are not returned due to problems arising from normal “wear and tear”. Discoloration and staining (due to wearer) is not deemed faulty workmanship and will not warrant a claim. Slight dye transfer may occur with darker colored sheepskin during first few wears. Lighter colored sheepskin may pick up inks from clothing with which it comes in contact. This discoloration is not covered under the manufacturer′s warranty.

Irregularities and variations in color and texture are characteristic qualities of sheepskin. These irregularities and variations are not covered under the manufacturer′s warranty.

All refunds are less any freight charges and may attract a 20% re-stocking fee.  If the shipping was not charged initially as part of a promotion, this amount will be deducted from the total. If returning the footwear we recommend insured airmail, this will take 5-12 business days as opposed to surface mail which can take a lot longer.

Please contact us via e-mail prior to your purchase if you have any doubts or queries.

Cancellation

You should contact us immediately should you wish to cancel any order for the Products placed through the Website. Requests for cancellation will be considered by Koalabi By Jumbo and may cancel the order at their discretion. Koalabi By Jumbo reserves the right to charge a 10% cancellation fee to cover administrative costs for any orders cancelled prior to the shipment of your order.

Disclaimer

We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavor to work with our delivery partners to ensure prompt arrival of your products. It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with Australia Post who we believe will always do their best to deliver products by the estimated delivery date. Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. Taxes and custom processing fees may apply in your country, such fees are solely the responsibility of the parcel recipient. It is a responsibility of a parcel recipient to collect the parcel in a due manner, the post will normally hold the parcel for 1-2 weeks. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

We sell  the Australian Registered and Made in Australia brand known as – “Koalabi By Jumbo” and the Australia Made brand of “Koalabi Australia” products as well as overseas produced “Koalabi Australia” fashion products.

 We are in no way affiliated to the US Company that owns the “UGG Australia” brand - called Deckers.

 The word Ug, Ugh, Ugg has been associated with a style (not brand)of footwear for many years in Australia so you will find many people  advertising ug, ugg or ugh boots. The word ugg is found in the Macquarie Dictionary.

 


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